"Where's my order?" "Can I get a refund?" "Do you ship to Canada?" We build and run an AI customer-support agent inside your store — trained on your orders, your policies, your voice. You approve the drafts. It clears the queue.
No code. No new hire. No plugin to babysit. We set it up, you keep control.
Most of the tickets aren't hard — they're the same handful of questions, over and over, pulled from data already sitting in Shopify. But they still land on you, at night, on weekends, between everything else. Hiring a VA is slow and expensive. Off-the-shelf chatbots feel robotic and go rogue. So it stays on your plate.
A short call to see your store, your ticket volume, and the questions that eat your week. If it's not a fit, we'll tell you.
We connect the agent to your Shopify orders and policies, train it in your brand voice, and wire it into your support inbox. Usually live in about two weeks.
The agent drafts replies for your approval and clears the routine stuff. We monitor, tune, and keep it healthy every month. You just review and hit send.
You run a Shopify store doing roughly $10K–$200K a month, support lands on you or one person, and you're answering the same questions on repeat. You want it handled — without hiring, and without losing your brand voice.
Pre-launch stores with no order volume, or teams that want a fully autonomous bot replying with zero human review. We build approve-first agents for real stores with real tickets.
We're onboarding a small number of founding stores right now, at founding-client terms. The first step is a short, no-pressure call — we'll look at your store together and tell you honestly whether an agent is worth it for you.
Book your free intro call →Prefer email? Reach us at hello@anvilhq.co
It depends on your store's volume and how much you want us to handle, so we set pricing on the intro call rather than guessing here. It's a one-time setup plus a monthly fee to build, run, and maintain the agent — founding clients get founding rates.
Only if you want it to. By default every reply is a draft you approve before it sends. Once you trust it on the routine stuff, you can let specific categories auto-send — your call, always.
No. That's the whole point of done-for-you. We build and wire everything. You review drafts from your normal inbox.
Usually about two weeks from the intro call, depending on how quickly we can access your store and policies.
The agent only reads what it needs to answer a ticket — order status, your policies, product info. You stay in control of access and can pull it at any time.
We're the team behind the AnvilHQ channel and SIGNAL newsletter, where we build AI workflows for Shopify stores in public. This is that same work, done for you.
One email a week: the AI workflows and tools actually worth your time. No fluff.
Join the operators reading SIGNAL every Tuesday — delivered at 7 AM.